One major project I was involved with when I worked
as a designer at BBC's
New Media division in London was the redesign of BBC Communities'
With a team of designers and programmers I conducted
an extensive competitor analysis, and from research and focus groups
we conducted we redesigned the user interface and created a content
management system for administration of chat rooms and web content.
Unfortunately the BBC has since changed the interface
(this project was over 4 years ago) and I didn't get any screengrabs
back then (doh!).
What I do have though, are these icons and diagram
that I made to help users understand how to engage in particular
types of chat.